Free access
The application download, registration and Free plan do not require payment.
Paid plan activation
Pro access is arranged directly with Snugtech. A payment reference may be submitted in the app, but access begins only after verification and administrator activation.
Plan period and limits
Each plan has stated feature, daily, monthly, camera and duration limits. Unused questions or scans do not automatically carry into a new period unless Snugtech agrees otherwise in writing.
Refund requests
If a duplicate payment, incorrect activation or verified technical failure prevents meaningful use, contact Snugtech within seven days of activation. Requests are assessed individually using the payment reference and account activity. Approved refunds are returned through an agreed available method.
Non-refundable circumstances
Refunds may be declined where a substantial portion of the plan was used, account access was suspended for misuse, the reference is invalid, or a service interruption was outside Snugtech’s reasonable control.
Contact
Email info@snugtech.org.bw or WhatsApp +267 78 767 017 with the account email, plan and transaction reference. Never send a PIN or password.